centre{source}
INTERACTIVE AGENCY
Archives Oct 2008
A New Kind of Customer Self-Service
How do I fix the red ring of death on my Xbox 360?
Can dogs eat pears?
Why doesn’t H&M sell clothes online?
Can you bring your own alcohol on a cruise ship?
I love Yahoo! Answers. If I have a question, someone there has already asked it… And more than likely, someone else has already answered.
I cannot imagine the number of minutes and hours I have saved customer service representatives by consulting with others on Yahoo! Answers to give my questions answers before sending an email or making a phone call. Sure, the answers are not always accurate, but knowledge is power and there is power in numbers.
Protoshare Interactive Prototyping
I was recently recommended Protoshare by some of the team here at c{s} and tasked with giving it a thorough look-through. I browsed the online docs, signed up for an account, and played around with it - here are the results of my digging:
Initial Thoughts:
Protoshare is tailor-made for what we do. I can’t ignore this - it seems almost too good to be true. Naturally, I was suspicious at first. My initial, gut reaction was “this is TOO simplistic. We’ve spent time refining our plans so they cop Drupal/slideshowpro/symfony to a T. This is a great idea, but one that probably lacks the finesse (extensibility, documentation, community) to be viable.” Well, I’m happy to announce that at least some of these fears have been assuaged (but not all).
