http://blog.centresource.com/2006/01/14/employee-theft-another-sprintpcs-experience/ Web Development | Nashville, TN Tue, 09 Mar 2010 23:28:44 -0600 http://wordpress.org/?v=2.8.6 hourly 1 http://blog.centresource.com/2006/01/14/employee-theft-another-sprintpcs-experience/comment-page-1/#comment-86483 Sheila Sat, 03 Mar 2007 01:03:09 +0000 http://blog.centresource.com/2006/01/14/employee-theft-another-sprintpcs-experience/#comment-86483 One of the SPRINT customer care reps sold me a second PCS phone in Dec 2006. She told me is was FREE. However, I never used the phone, but noticed about 5 1/2 weeks later that I was paying too much money. I checked my account online and found out that I was being charged for TWO phone services!! This rep said she would fix the problem. She never did. I just call back again and the rep was so rude. He said I was 1 1/2 weeks over the 30 day refund date when I called, and would have to pay a $200 cancellation fee!! I asked to talk to his supervisor and he said there is none and he has the final say so. He said that even though I did not use the phone I couldn't have been so stupid to not know that I was paying for two phones!! I was HOT!! What kind of business is SPRINT running....screw the customer so we can make more money. Or let the Reps sucker the customer into buying a so-called FREE phone but don't let them know that it's a totally second service. This way the Rep gets a bonus for selling me to phone and I get screwed!! How do they get away with this!! I finally got my ENTIRE family to get SPRINT - at this point I don't think we'll have a problem switching to T-mobile. And I can tell you that we won't mind screwing you on the cancellation fee!! One of the SPRINT customer care reps sold me a second PCS phone in Dec 2006. She told me is was FREE. However, I never used the phone, but noticed about 5 1/2 weeks later that I was paying too much money. I checked my account online and found out that I was being charged for TWO phone services!! This rep said she would fix the problem. She never did. I just call back again and the rep was so rude. He said I was 1 1/2 weeks over the 30 day refund date when I called, and would have to pay a $200 cancellation fee!! I asked to talk to his supervisor and he said there is none and he has the final say so. He said that even though I did not use the phone I couldn’t have been so stupid to not know that I was paying for two phones!! I was HOT!! What kind of business is SPRINT running….screw the customer so we can make more money. Or let the Reps sucker the customer into buying a so-called FREE phone but don’t let them know that it’s a totally second service. This way the Rep gets a bonus for selling me to phone and I get screwed!! How do they get away with this!! I finally got my ENTIRE family to get SPRINT – at this point I don’t think we’ll have a problem switching to T-mobile. And I can tell you that we won’t mind screwing you on the cancellation fee!!

]]> http://blog.centresource.com/2006/01/14/employee-theft-another-sprintpcs-experience/comment-page-1/#comment-2657 Tiffany Tue, 17 Jan 2006 22:13:45 +0000 http://blog.centresource.com/2006/01/14/employee-theft-another-sprintpcs-experience/#comment-2657 One of my father's "best" employees stole from us for years. He didn't figure it out until she took a month-long trip to Europe. Then he wondered how she'd paid for it. He "observed" her, and saw that she was scamming about $5 per transaction on certain product combinations - when the person paid cash, of course. Unfortunately, the brightest employees are the ones who most easily figure out how to steal without drawing any attention. I'm glad y'all were on top of it enough to let the manager know what was going on! One of my father’s “best” employees stole from us for years. He didn’t figure it out until she took a month-long trip to Europe. Then he wondered how she’d paid for it. He “observed” her, and saw that she was scamming about $5 per transaction on certain product combinations – when the person paid cash, of course. Unfortunately, the brightest employees are the ones who most easily figure out how to steal without drawing any attention. I’m glad y’all were on top of it enough to let the manager know what was going on!

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