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INTERACTIVE AGENCY
Dell India Expands
Looks like Dell is not worried about past problems in India, and is expanding its Indian workforce
Dell’s India staff will swell to more than 10,000 workers by year end, as the company fills out call center and software development roles.
To hit the 10,000 mark, Delli will need to hire between 2,000 and 3,000 workers over the next 8 months, CEO Kevin Rollins told reporters in Bangalore, according to numerous media reports. Despite push-back from customers and some employees, Dell has been relentless about offshoring customer support work. It currently employees far more staffers outside of the US than at home.
Should Delli hit the 10,000 mark, then its Indian operations would account for close to one-fifth of the company’s total workforce.
Rollins blamed past Indian support failures on an over-zealous management and not workers who had yet to master a Texas twang. Dell was forced to bring some of its support operations back home after complaints.

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